Essential Duties and Responsibilities

• Provide outstanding customer service and create a welcoming, professional shopping environment.
• Engage customers through consultative selling techniques to understand their preferences, needs, and purchasing objectives.
• Demonstrate extensive knowledge of fine jewelry, diamonds, gemstones, watches, precious metals, and current fashion trends.
• Assist customers in selecting merchandise that aligns with their style, budget, and special occasions.
• Meet or exceed individual and store sales goals through proactive client engagement and relationship building.
• Develop and maintain a clientele base through follow-up communications, referrals, and personalized service.
• Accurately process sales transactions, special orders, repairs, and layaway purchases.
• Maintain merchandise presentation standards, including showcases, displays, and inventory organization.
• Stay informed about new product launches, promotions, and industry developments.
• Assist with inventory counts, stock management, and loss prevention initiatives.
• Support store operations and collaborate with team members to achieve business objectives.
• Adhere to all company policies, procedures, security protocols, and ethical sales practices.

Qualifications Required

• High school diploma or GED.
• Minimum of 3 years of jewelry sales, luxury retail sales, or customer service experience.
• Strong communication, interpersonal, and relationship-building skills.
• Demonstrated ability to achieve sales goals and performance metrics.
• Professional appearance and demeanor.
• Basic computer and point-of-sale (POS) system proficiency.

Preferred

• Experience selling fine jewelry, diamonds, luxury watches, or high-end accessories.
• Jewelry product knowledge, including diamonds, gemstones, and precious metals.
• Experience with clienteling and luxury retail environments.

Knowledge, Skills, and Abilities

• Passion for luxury products and customer service excellence.
• Strong sales presentation and closing skills.
• Ability to build trust and establish long-term customer relationships.
• Outgoing, energetic, and self-motivated personality.
• Dependable with excellent attendance and punctuality.
• Strong organizational and time-management skills.
• Ability to remain focused in a fast-paced retail environment.
• Team-oriented mindset with a positive attitude.
• Flexible schedule availability, including evenings, weekends, and holidays. 

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently use hands and fingers to handle jewelry and operate equipment.
• Ability to lift and carry up to 20 pounds occasionally.
• Ability to bend, reach, and perform repetitive motions as needed.
• Must be able to visually inspect fine merchandise and read product information.